We are committed to providing Sharia compliant products and services of the highest standards and your relationship is very important to us. If you feel that we haven’t lived up to your expectations in any way, please let us know so we can make things right for you.
Please follow the below steps:
The easiest and quickest way to resolve any concerns you have is to contact the business unit manager that you have been dealing with through calling on the main switchboard on +973 17117722. Please allow them to take the first opportunity to answer your concerns and put matters right.
If your concerns have not been addressed by the by contacting the business unit manager, you can file a complaint using the online form that is available on Contact Us
Upon receiving your written compliant, we will investigate and acknowledge your issue within 10 working days and aim to resolve it within 20 business days from the acknowledgement date.
In the unlikely event that you are not entirely satisfied with the response obtained from following step 02, you can write to Bank’s Head of Compliance:
Head of Compliance BOK International Bahrain, PO Box 60030, Manama.
E-mail: firstname.lastname@example.org Telephone: 17117722 Fax: 17117733
Upon receiving your written compliant, we will aim to resolve it within 20 business days.
If you are still dissatisfied with the manner in which your complaint is being resolved, please contact the Bank’s Chief Executive Officer through contacting the CEO office via the main switchboard on +973 17117722.