Customer Complaints

We are committed to providing Sharia compliant products and services of the highest standards and your relationship is very important to us. If you feel that we haven’t lived up to your expectations in any way, please let us know so we can make things right for you.

Procedure to raising your concerns with us

Please follow the below steps:

Step 01:
The easiest and quickest way to resolve any concerns you have is to contact the business unit manager that you have been dealing with through calling on the main switchboard on +973 17117722. Please allow them to take the first opportunity to answer your concerns and put matters right.

Step 02:
If your concerns have not been addressed by the by contacting the business unit manager, you can file a complaint using the online form that is available on Contact Us

Upon receiving your written compliant, we will investigate and acknowledge your issue within 10 working days and aim to resolve it within 20 business days from the acknowledgement date.

Step 03:
In the unlikely event that you are not entirely satisfied with the response obtained from following step 02, you can write to Bank’s Head of Compliance:
Head of Compliance BOK International Bahrain, PO Box 60030, Manama.
E-mail: Telephone: 17117722 Fax: 17117733

Upon receiving your written compliant, we will aim to resolve it within 20 business days.

Step 04:
If you are still dissatisfied with the manner in which your complaint is being resolved, please contact the Bank’s Chief Executive Officer through contacting the CEO office via the main switchboard on +973 17117722.

Important Notice

  • Your complaint cannot be changed, edited or deleted once it has been submitted.
  • An exact copy of your complaint will be sent to the business unit to provide their response.
  • Once a complaint has been closed, it cannot be reopened again.
  • By submitting your complaint, you are representing that it is a truthful account of your experience with the business.
  • The Bank has the right to reject the compliant if the compliant is deemed to be falsified and if it contains any inappropriate language.